Privacy Policy

This Privacy Policy explains how Love Casino may collect, use, store and share personal information when you visit the website, create or use an account, make transactions, contact support or otherwise use the available services. It also explains the choices available to you in relation to your information. We aim to handle personal information fairly, securely and transparently, in accordance with applicable privacy requirements.

Love Casino operates under a licence issued by the Curaçao Gaming Authority (CGA). Player data is protected using advanced encryption technology throughout the site.

Information we may collect

The information collected depends on how you use the website and services. Some information is provided directly by you, while other information may be collected automatically when you visit or use the website. We only seek information that is reasonably relevant to operating the service, meeting our obligations and providing support.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and records of your communications. This information helps us create and maintain your account, respond to enquiries, provide account services and keep our records accurate.

Identity and verification information

To confirm identity, eligibility and account ownership, we may request verification documents or related information. This can include information shown on identity documents, evidence of address, information about the source or purpose of funds where appropriate, and records of checks carried out during account opening or account use. Verification information may also be used to help prevent impersonation, fraud, money laundering and other prohibited activity.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, account balances, bonuses or promotional activity where relevant, payment methods and transaction history. Payment information may be processed through payment providers or other service providers. We may receive information needed to confirm a transaction, but payment providers may process card or banking details under their own privacy notices.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, session information and interactions with the website. This information may help us keep the website secure, understand performance, identify unusual activity and improve the user experience.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, support essential functions, maintain sessions, measure website use and help us understand how services are used. Some cookies may be placed by service providers that help operate or analyse the website. You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect website functionality or prevent certain features from working as intended.

How we use personal information

Personal information may be used for the purposes reasonably expected when you use an online casino service. These purposes can include:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Confirming your identity, age, eligibility and account ownership.
Carrying out security, anti-fraud, risk and responsible gambling checks.
Detecting, investigating and preventing suspicious, unlawful or prohibited activity.
Providing customer support, responding to requests and resolving complaints.
Sending service messages about your account, transactions, security or changes to the website.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a valid basis to receive them.
Personalising and improving website content, features and performance.
Maintaining technical security, testing systems and managing operational risks.
Meeting legal, regulatory, tax, accounting and record-keeping obligations.
Establishing, exercising or defending legal rights and managing disputes.

Where consent is used as the basis for processing, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before withdrawal, and it may not stop processing that is required for account operation, security or legal compliance. You can usually unsubscribe from marketing by using the link in a marketing message, by changing available account preferences or by contacting us.

Sharing information

Personal information may be shared where reasonably necessary to provide the services or meet our obligations. This may include sharing information with payment providers, identity and verification providers, technology and hosting providers, customer support services, security and fraud prevention providers, professional advisers and other suppliers acting on our behalf. We may also share information where required or permitted by law, to protect users or the website, or in connection with a legal claim or business change.

Service providers may only receive information relevant to the work they perform. They may be required to protect the information and use it only for authorised purposes. Depending on the service involved, information may be processed in Australia or another country. Where information is handled overseas, reasonable steps may be taken to support appropriate security and privacy protections.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission and staff or supplier confidentiality requirements. No online service can guarantee complete security, so you should choose a strong password, keep your login details private and contact support promptly if you suspect unauthorised account activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or destroyed, subject to technical, legal and operational requirements.

Account closure and service communications

Closing an account does not necessarily result in the immediate removal of every record. We may need to retain information to complete outstanding matters, prevent repeat fraud or misuse, resolve disputes, meet record-keeping obligations or protect legal rights. You may still receive essential service communications where they are needed to address an account, transaction, security matter or legal requirement. Marketing communications can be stopped using the available unsubscribe or privacy options.

Your privacy rights and how to contact us

Depending on applicable privacy requirements and the circumstances of your request, you may have rights to ask for access to personal information we hold about you, request correction of inaccurate or incomplete information, ask for deletion of your data, and withdraw consent to marketing. You may also be able to object to or request limits on certain processing, or ask for information about how your data is used. These rights are not absolute and some requests may be limited where information must be retained or processing is required for security, legal or operational reasons.

Making a data request

To exercise your rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@lovecasino.wtf. Please describe your request clearly and provide enough information for us to understand what you are asking for. We may need to verify your identity or request additional information before completing a request, helping to protect your account and prevent unauthorised disclosure.

For access, tell us which personal information or account records you would like to review.
For correction, identify the information that is inaccurate or incomplete and provide the correct details where appropriate.
For deletion, explain which data you would like removed. We will consider the request alongside any obligation to retain records.
To withdraw consent to marketing, state that you no longer wish to receive promotional communications. Essential account and service messages may still be sent where necessary.

We aim to handle privacy requests fairly and within a reasonable timeframe. If we cannot fulfil a request in full, we will generally explain the reason, subject to security, confidentiality and legal limitations. You should contact us first if you have a concern about the way your information has been handled. You may also have the right to raise a privacy concern with an appropriate privacy authority.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on this page, together with a revised effective date where appropriate. You should review the policy periodically, particularly before continuing to use the website after an update.